Booking Terms & Conditions

Terms & conditions

Liability

Guests’ liability for their account is not waived and guests agree to be held personally liable if any indicated person, group, company or association fails to pay all or part of any charges incurred.

Damage to hotel property

We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally before contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum. In severe cases, the guest will be liable for any loss of revenue that the hotel suffers while the room is being repaired.

Removal of hotel property

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card or send an invoice for the amount to the registered address.

Tampering with fire detection systems and firefighting equipment

We reserve the right to act against any guest found to have tampered/interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest’s actions, the Police may become involved at the hotel’s discretion. Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card or send an invoice for the amount to the registered address.

Smoking

RPC Hotels Ltd are all non-smoking properties. The law states that it is illegal to smoke in public places and if you are found smoking in the hotel, including bedrooms and public areas, you will be fined £100.00. The hotel also reserves the right to charge the guest for any additional cleaning costs or loss of revenue caused by smoking in a hotel bedroom.

Inappropriate behaviour

It is the hotel’s policy that all our guests have the right to be treated with dignity and respect and as responsible hosts we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the hotel reserves the right, after any allegations have been investigated, to act against the guest.

Depending on the severity of the guest’s actions, the Police may become involved at the hotel’s discretion, or guests may be asked to leave the hotel.

Lost / Damaged property

Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply, a copy of which is displayed in reception. Lost property that is not claimed within 3 months of the guest’s departure it will be disposed of by the hotel.

Payment Terms

We accept all major credit cards.

To confirm a reservation, we require your credit/debit card details. We do not make any charge to the credit card unless you fail to take up the reservation in which case the first night’s stay is charged to your credit card or if your rate is “Non-Refundable” the entire amount will be charged.

Check-in / Out times

Check-in is from 3 pm. Check-out is at 11 am. Any extension to the check-out time, either pre-arranged or as a late departure, will incur a charge upon departure.

*Please note that Special Terms apply at Christmas, New Year, St Valentines Weekend, Easter and Bank Holiday Weekends.

Cancellations

All cancellations must be confirmed in writing. Reservations may be cancelled up to 48 hours before mid-day on the day of arrival without penalty. (Special cancellation terms apply to group bookings for 5 or more rooms, or bookings over busy periods such as Christmas, New Year’s Eve & Easter. Please enquire at the time of booking). If the hotel is not notified, we reserve the right to cancel the entire booking if the guest does not arrive on the specified arrival date.

Vehicles

All vehicles are parked at the owners’ risk. Should a problem occur with a vehicle in the hotel car park, the hotel cannot accept any liability.

Nothing in these terms or conditions shall limit or restrict the guests’ legal rights as a consumer. Advice concerning such rights may be obtained from a Citizens Advice Bureau.