Frequently Asked Questions
We understand that there is no one size fits all hotel stay. We’re always on hand to answer any questions you may have about your visit, however, in the meantime, we’ve grouped together a list of our most commonly asked questions and their answers to help guide your plans.
How much is a room per night?
Our rates are calculated on a daily basis and therefore are subject to change dependent on availability and season. You can easily enter the arrival dates in our booking engine and our system will search the best available rates for you.
Why has the price for my stay increased since I checked rates last week?
Generally, rates will increase, the closer to the date of your stay and are subject to change dependent on availability.
Are the rates per person or per room?
All prices, unless stated otherwise, are on a per-room-basis, and based on two people sharing a room.
How do I get make sure that I pay the best rate?
Our best prices are guaranteed when booking direct with the hotel via our website www.ednamhouse.com by emailing firstname.lastname@example.org or calling us on 01573 224168. Direct bookers will receive the best rate, the opportunity for a priority room upgrade (subject to availability) and a choice of either a complimentary cream tea or a £10 food and beverage voucher to spend during your stay. In the event that you need to cancel or modify your reservation you’ll have the flexibility to talk directly to us to make the necessary changes, only when booking direct.
What is the Advanced Purchase Rate (APR)?
The APR offers a discount on the daily rate, with the value of the discount dependant on the booking date. In general, you can save between 10-15% on the cost of your stay.
Please note that this rate is not eligible to be cancelled free of charge and a non-refundable deposit is due at time of booking. If the hotel is notified up to 48 hours prior to arrival, guests may transfer their booking to another date within 6 months of the original arrival date. The rate for the new date will apply and any increase in rate will need to be paid for by the guest at the time of transfer.
Do you have any family rooms?
We warmly welcome children to the hotel and have a selection of bedrooms and suites that accommodate up to four people in one room.
Do you offer child rates?
Yes, we offer family rates at Ednam House. Children under two years are welcome to stay free of charge. Cots are available for an additional charge of £25 per cot, per night. Children aged 3 – 11 years are charged at £25 per child per night, children aged 12 – 15 are charged at £35.00 per child per night on a bed and breakfast basis. We also offer a children’s menu in our Lounge Bar where we recommend an early sitting. Children occupying their own bedroom will be charged at full tariff.
Do you offer accessible rooms?
Regrettably, Ednam House does not have easy access to an accessible room or have easy wheelchair access. The original steps up to the main entrance of Ednam House and split levels on the ground floor of the hotel provide a challenge to guests who wholly rely on a wheelchair. However, we have a ramp to access the hotel via the ballroom and have a ground floor bedroom with a walk-in shower. Access to the Riverside Restaurant is via a number of stairs.
Can I bring my pet?
We welcome well behaved pets at Ednam House and have a number of dog friendly bedrooms throughout the hotel. Dogs are also permitted in the bar and lounge areas and in our three acres of riverside gardens. Regrettably, pets aren’t allowed in the Restaurant area within the main building. A fee of £15 per dog, per night is charged for your pet to stay at the hotel. Please let us know at the point of booking that you would like to bring a pet so that we can ensure you are allocated a suitable bedroom.
Do you offer special discounts (for senior citizens, students etc)?
We provide the best available rates for the dates of your stay. The discounts are already included and therefore it is not possible to have any other discount on the confirmed price.
Arrival & Departure
At what time can I check-in?
Bedrooms are available from 3pm on the day of arrival.
At what time must I check-out?
Check-out is at 11am. A late check-out until 1pm can be requested for a £50 supplement, subject to availability.
I will be arriving late in the evening. Can I still check-in?
If you know that you will be arriving late please contact the hotel so that a member of staff can be there to greet you on arrival.
Is parking available at the hotel?
We have plenty of free of charge parking spaces at the hotel for use by our guests and visitors to the hotel. All vehicles are left at the owner’s risk.
What are the opening hours for Reception?
Reception is open 24 hours and a member of our team will be at your service day and night.
Do you offer a hotel shuttle bus to the airport or train station?
Unfortunately, we aren’t able to offer a shuttle service, however our Reception team will be happy to assist you to find public transport or will call a taxi for you.
Where can I get a copy of my invoice after departure?
Your invoice will be emailed to you prior to departure. Alternatively, you can contact our Reception team who will be happy to print out a copy of your invoice for you.
I left something behind in my room after my stay, what shall I do?
Please contact email@example.com. Our rooms are cleaned daily, so it’s likely that your item will have been found by our housekeeping team and stored for safe keeping. We charge a £10 postage fee to send back any items left behind by guests.
Do you offer smoking rooms?
In accordance with the Smoking Act of 2006, smoking is not permitted within any internal area of the hotel.
Is Wi-Fi available at the hotel/in the room?
WIFI is available free of charge at the hotel. Due to the thickness of the walls throughout the building there are some areas of the hotel where connectivity can be patchy and in general the WIFI is better in the public areas of the hotel.
Do you provide any toiletries in the bedrooms?
Yes. Each of our bedrooms is stocked with a selection of Temple Spa toiletries to use during your stay including soap, shampoo, conditioner and shower gel.
Food & Beverage
Do you have a hotel restaurant?
Yes, the hotel Riverside Restaurant offers a selection of traditional and modern dishes created by our highly skilled brigade of chefs. Our Riverside Restaurant is available for breakfast, lunch, afternoon tea and dinner. We also have an informal Lounge Bar serving a range of traditional home-cooked meals. Our Lounge Bar is open from 3 pm – 9 pm Monday to Thursday and from 12 noon – 9 pm Friday to Sunday.
When is breakfast served at the hotel?
Breakfast is served between 7.30am and 10am in the Riverside Restaurant. Breakfast may also be served in your room. Please contact Reception should you also have accessibility issues to our Restaurant. Breakfast can be served in one of our small rooms adjacent to Reception.
Can I have breakfast, lunch or dinner even if I am not staying in your hotel?
Yes, of course you can enjoy a meal or drink in our Restaurant. Table reservations can be made via our website form, or direct with our Reservations team firstname.lastname@example.org.
Can the hotel provide a packed lunch?
Packed lunches and picnic hampers can be arranged with pleasure; however, we ask for as much notice as possible, preferably at least 24 hours please.
Are special requests, such as gluten-free meals, manageable?
Yes, we are very happy to accommodate any special dietary requirements you may have. Please let us know of your requirements at the time of booking so that we can discuss your requirements with our chef.
Do you offer room service?
Room service is available throughout your stay and a room service menu is available in your bedroom. A tray service of £5.00 will be applied to all room service orders.
Can I reserve a table in a restaurant?
Yes, you may reserve a table directly with Reservations team email@example.com. You will find a sample menu on our website.
Payment & Cancellation
I have bought / received a voucher. How can I redeem it in your hotel?
Please contact us directly on firstname.lastname@example.org and our team will be happy to help you.
Can I book without a credit card?
No; a credit card number is required to make a reservation. For your security, any personal information such as your credit card number or phone number will be encrypted before being transmitted over the internet.
Will my credit card be charged at time of booking?
Please refer to booking terms and conditions for details, https://www.ednamhouse.com/terms-conditions
Which credit cards are accepted?
We accept payment via all major credit cards through our online booking engine and by telephone.
How can I change or cancel my reservation?
If you have booked a stay directly with us and your travel plans change you can cancel or modify your reservation in accordance with our Group cancellation policy which can be found on our website https://www.ednamhouse.com/terms-conditions
Please note that our booking terms and conditions relate only to bookings made directly with us (either via email, by phone or through our website www.ednamhouse.com. You can cancel your reservation or send us a request for a modification by clicking on the link at the bottom of your confirmation email.
How can I change or cancel my reservation if I didn’t book directly with the hotel?
Please refer to the specific cancellation terms provided by your booking agent and contact them directly to change your booking. Regrettably we are unable to make modifications to a booking contract of a third party.
Can I cancel my room if I’ve paid an Advanced Purchase Rate (APR)?
The APR offers a discount on the daily rate, with the value of the discount dependent on the booking date.
This rate is not eligible to be cancelled free of charge and a non-refundable payment is due at time of booking. If the hotel is notified up to 48 hours prior to arrival, guests may transfer their booking to another date within six months of the original arrival date. The rate for the new date will apply and any increase in rate will need to be paid for by the guest at the time of transfer.
Can I amend / cancel my booking due to COVID-19?
Depending on the rate that you have booked you may cancel or change your booking in accordance with our terms and conditions which can be found online https://www.ednamhouse.com/terms-conditions
Can I make a group booking online?
Regrettably it isn’t possible to make a group booking online. Instead, we recommend that you call us on 01573 224168 or email us directly email@example.com to discuss your group reservation.
I have booked a hotel room but I did not receive a confirmation by email. What do I have to do?
The most common reason for not getting a confirmation email is typing your email address incorrectly. Please double check your email address before completing your reservation. In some cases, our confirmation email may end up in your “spam folder”. If you do not receive an email after you have made a booking, please send an email with your booking number and details to firstname.lastname@example.org
How do I get to hear about special promotions?
We offer special promotions which are publicised to our loyal contacts on our database and on our social media channels. The easiest way to hear about offers and events is to follow us on social media via the relevant icons at the bottom of this website page, or to subscribe to our twice monthly (at most) email newsletter.
How can I subscribe/unsubscribe for the newsletter?
You will find a link on our homepage in the footer, where you can subscribe for our newsletter. If you wish to unsubscribe in the future, you will find a link at the bottom of each newsletter.
Do you offer a discount for returning guests?
Yes. All guests who stay with us are entitled to return to Ednam House Hotel, or any of the hotels in the Robert Parker Collection at a discount of 10%. You will be sent a booking code to use when making your next reservation.